A citizen charter typically promises published hours, fare charts, complaint timelines and accessibility. The binding charter is UPMRC’s, not ours. We mirror the idea: clear pages, no fake official seals, and a visible disclaimer.
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Service expectations in passenger language.
A citizen charter typically promises published hours, fare charts, complaint timelines and accessibility. The binding charter is UPMRC’s, not ours. We mirror the idea: clear pages, no fake official seals, and a visible disclaimer.